Course Outline

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Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Course Objectives

Target Audience


You will obtain 28 professional development hours by attending this 4-day course. If you require 35 hours of professional development training in order to satisfy the eligibility requirements for the CBAP® application, you can attain the remaining hours by completing six exercises provided in a supplementary student workbook. If you are interested in attaining the 7 extra professional development hours for this course, please inform your instructor who will provide further instructions for attaining these hours.

Related Certifications


Related Exams


Related Courses

Included Course Resources

Learn TosVideo Spotlights
Watch short video clips of courseware material to further your training, help with retention or test your skills.
Extend your classroom experience! Access key course content anytime, anywhere - right on your mobile device.
Instantly connect with other New Horizons students to discuss class content.
ChecklistCheck Lists
Quick reference for use while completing class activities, on the job, or studying for an exam.
Stay on track! Quiz yourself for comprehension of course material before or after class.
Practice what you have learned on real equipment that replicates working with the top networking technologies, accessible from anywhere.
As a New Horizons student, you will have access to the latest version of the course content.

Course Schedule

Length Days: {{vm.course.LengthDays}}  Length Hours:  {{vm.course.LengthHours}}
G2R = Guaranteed to Run
SATV  This course is SATV-Eligible
CLC  This course is CLC-Eligible
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OLA Instructor-Led Training Online LIVE Mentored Learning On-Demand Training On-Demand Training Remote Mentored Learning Hosted Distance Learning G2R
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Course Fees Include Lifetime Digital Book and Workbook
Bonus Resource Library - 1 Year Access

Each of the Leadership and Professional Development courses include a suite of Resource Library - 1 Year Access materials that are unique to each title. Content such as e-books, quick videos, personal and team assessments, tools and templates, and other materials, have been selected to ensure that you continue your journey to ongoing success beyond the classroom. All e-assets, such as books and videos, come with 1-year access.

Reinforcement Videos

  • How to Embed Change featuring Liz Mellon
  • Planning for Change featuring Anne Riches
  • Leading a Team Through Change featuring Liz Mellon
  • Managing Change featuring Pat McLagan
  • Change Through Rapid Transformation featuring Benham Tabrizi
  • Changing a Culture: You Can’t Do It By Yourself featuring Shelley Stewart Jr.
  • The Missing Link to Creating Lasting Results for your Team and Organization featuring Barbara Trautlein
  • Change is a Group Opportunity: Ask; Don’t Tell featuring Frances Hesselbein
  • The Most Important Habits for Driving Change featuring David Rock
  • The Role of Urgency in Change featuring John Kotter
  • Developing a Growth Mindset featuring Tom Catania
  • Five Strategies for Leading Change in Challenging Times featuring Barbara Trautlein
  • Change Needs Emotional Leadership featuring Liz Mellon
  • Leading Change: Act Your Way to New Thinking featuring David Marquet
  • Leading Change at All Levels by Deborah Ancona
  • The Triple-A Model of Change Leadership featuring Benham Tabrizi

Book Summaries

  • Choosing Change: How Leaders and Organizations Drive Results One Person at a Time by Susan Goldsworthy and Walter McFarland
  • Change-Friendly Leadership: How to Transform Good Intentions into Great Performance by Rodger Dean Duncan


  • How to Be an Effective Leader in the Midst of Change by Courtney Harrison, John L. Pothin and Sandra R. A. Karrman

Leader-Led Activities

  • Short-term Wins Discussion Guide
  • Leading People in Change Facilitation Guide
  • Removing Barriers Facilitation Guide
  • Dealing with Conflict Application Guide


  • Your Perspectives on Change
  • Change Leadership

Business Impact

  • Business Impact: Involving Employees in Corporate Change


  • Challenge: Leading Change


  • Change Equation
  • Business Research
  • Change Drivers
  • Key People
  • Create a Vision for Change


  • Leadership Advantage Test Yourself: Leading Change

Core Message

  • Leadership Advantage: Leading Change 3.0

Case Study

  • Beginning the Process of Change
  • Setting the Stage
  • Removing Barriers
  • Short-term Wins
  • People Challenges

Key Concept

  • Key Concept: Conveying the Business Case for Change
  • Key Concept: Your Change Coalition
  • Key Concept: Moving Change Forward
  • Key Concept: Create Short-term Wins
  • Key Concept: Don’t Let Up
  • Key Concept: Leading People Effectively through Change


  • Awakening the Leader Within: A Story of Transformation
  • Lead with Wisdom: How Wisdom Transforms Good Leaders into Great Leaders
  • The Transformative CEO: Impact Lessons from Industry Game Changers


  • Becoming A Transformational Leader
  • Transformational Leaders and the Environment
  • From Management to Inspirational Leadership
  • Define The Purpose Of Your Leadership